I believe I've seen her twice and although nice she seemed like she was straining to be that way. The assistants are wonderful as are the front office staff. The only problem has been, both times I've tried to set my next year's appointment and was told their calendar wasn't up to date and they'd send a reminder. Have never rec'd one. When I realized I needed to get an appointment it was pushed out several months. I went to see another eye doctor this year. My eyes apparently changed a lot as I have been wearing stronger lenses. I'll call after the first of the year to set an appointment later next year to get back on a regular schedule. Hopefully there won't be a repeat as I like consistency with my doctors.