Everything operated smoothly from the time you checked in, to having some eye images/tests, to seeing the doctor. Dr Riddle very nice, knowledgeable and helpful with explaining things. The staff was kind, one lady in particular, named Ann took initiative several times in helping her coworkers serve their patients. She was waiting for one machine that was being used by another staff member. And she helped hold the patients head so they could get a good picture of the optic nerve. Then she was ready to bring him his walker, helping to keep things moving at the office. Then she cleaned the machine so I could have my pictures taken. She jumped in to point someone where they needed to go. She was very personable.