Everyone upstairs was extremely friendly and helpful. I was greeted very warmly by the receptionist. I did not have to wait long to be brought back to an exam room. The nurse who took pictures of my eyes was very well informed and told me what each machine would be taking pictures of. Dr. Sawyer was very positive and answered all the questions I had. I was highly impressed with Victoria as she was very thorough and prompt in getting back to me about questions and concerns I had both in the office and afterwards. The facility is decorated beautifully and everything looks state of the art! Highly recommended. Hopefully I will be just as pleased with my LASIK procedure in a few weeks.