Closure Update

During these stressful times, we want to reassure you that the health and safety of our patients, staff and the greater community are our number one priority. The COVID-19 recommendations are very fluid and have been changing daily. Thus far, we have provided direction according to CDC recommendations. Based on the recommendations from the CDC as well as CMS, AAO, AOA, and many others, we decided, effective Monday March 23rd, to close our surgery centers and stop all routine and elective eye exams in our clinics. In addition, we will also temporarily suspend Lasik screenings and Lasik surgeries, as well as all aesthetics services.  We will continue to drop ship contact lenses, deliver glasses via curbside and handle prescription requests. We are caregivers at heart and the idea of discontinuing our daily calling to serve patients is hard to accept, however, our guidance is to reduce our patient volume to ensure everyone’s safety.

Scheduled Appointments

We will be reaching out to those who have an appointment scheduled during the closure, and if it is medically necessary and you are comfortable coming in, then we would like to maintain your appointment.  You can also call us at 855-654-2020.

Please keep in mind that we will still be available to schedule any urgent eye health needs, as well as future appointments, which can be scheduled by calling  855-654-2020 or booked online at https://www.clemsoneye.com/appointments/. Please remember that urgent care appointments will continue to follow our COVID-19 pre-screening guidelines referenced below.  


Pre-Screening

All appointments will be screened in advance, by telephone/email survey:

  • To ensure no patients with COVID-19 symptoms, nor exposure to it, enter our facilities.
  • To reschedule any patients, with non-urgent appointments, with any chronic respiratory conditions, such as COPD or who are immune-compromised or sick. We will reschedule them out 4+ weeks.
  • Note: any patients being actively treated for an eye disease, we would prefer to see, in a secure setting, assuming they are not contagious with COVID-19.
  • Upon arrival:
    • A Screening Specialist will screen everyone entering at the door with a questionnaire and take their temperature with a non-contact thermometer (ask anyone with 100+ temperature, to leave the facility and see their PCP/local hospital to get tested first before returning).
    • Patients will be given the option to wait in their vehicle and be called when we are ready to begin the exam.
    • If you are picking up glasses, we would be happy to deliver them curbside to you.
    • Entrance to our facilities is limited to our patients and their essential caregivers.  All other visitors are asked to kindly wait outside. 

If you just returned from International travel (Level 3 and 4 countries such as China, Iran, Japan, South Korea, and European countries) or domestic travel to states with high numbers of infected patients (e.g., Washington state, California, New York), we ask you to stay home for 14 days.  NOTE: These recommendations are subject to change. Please refer to the CDC for the latest recommendations. https://www.cdc.gov/  

Rest assured, we are taking the necessary steps to ensure the safety of our patients and staff. To learn more about COVID-19, please visit the Centers for Disease Control and Prevention’s website at cdc.gov.

Information provided by CDC on COVID-19:

Potential mitigation activities according to level of community transmission or impact of COVID-19 by setting.

None to Minimal

  • Know where to find local information on COVID-19 and local trends of COVID-19 cases.
  • Know the signs and symptoms of COVID-19 and what to do if symptomatic:
    • Stay home when you are sick
    • Call your health care provider’s office in advance of a visit
    • Limit movement in the community
    • Limit visitors
  • Know what additional measures those at highrisk and who are vulnerable should take.
  • Implement personal protective measures (e.g., stay home when sick, handwashing, respiratory etiquette, clean frequently touched surfaces daily).
  • Create a household plan of action in case of illness in the household or disruption of daily activities due to COVID-19 in the community.
    • Consider 2-week supply of prescription and over the counter medications, food and other essentials. Know how to get food delivered if possible.
    • Establish ways to communicate with others (e.g., family, friends, co-workers).
    • Establish plans to telework, what to do about childcare needs, how to adapt to cancellation of events.
  • Know about emergency operations plans for schools/workplaces of household members.

Minimal to Moderate

  • Continue to monitor local information about COVID-19 in your community.
  • Continue to practice personal protective measures.
  • Continue to put household plan into action.
  • Individuals at increased risk of severe illness should consider staying at home and avoiding gatherings or other situations of potential exposures, including travel.

Substantial

  • Continue to monitor local information.
  • Continue to practice personal protective measures.
  • Continue to put household plan into place.
  • All individuals should limit community movement and adapt to disruptions in routine activities (e.g., school and/or work closures) according to guidance from local officials.